Support
Trailmonger is a mapping and route planning app. If you need help, have a bug to report, or want to share feedback, we are glad to hear from you. Many common questions — offline maps, property line accuracy, subscriptions and billing — are answered in the FAQ.
Contact us
Email support@trailmonger.com. We will respond as soon as we can, typically within a few business days.
Fastest fixes
- Report from inside the app. Send Feedback in the map side menu attaches your map position, app version and platform, which usually saves a round of questions. It works in the web version too.
- A trail is wrong or missing. Select the trail first, then Send Feedback, so the report carries its exact location. Corrections land in the next scheduled data rebuild; the data freshness page shows when each dataset was last updated.
- Pro is not showing. Open the subscription screen and tap Restore purchases, while signed in to the same Trailmonger account you bought Pro on.
- New phone. Sign in with the same account and your waypoints, routes, tracks and subscription sync down. Give the old phone a minute on Wi-Fi first so anything recorded offline is uploaded.
- Closing your account. See how to delete your account, in the app or by email.
What to include
To help us resolve your request quickly, include your device (phone or tablet), operating system and version, and the Trailmonger app version, shown as “App v…” in the map side menu. For bugs, a short description of what you expected and what happened is very helpful, and a screenshot of the map often says the rest.
Privacy and data
Questions about how we handle your information are covered in our Privacy Policy. For privacy-related requests, you can also reach us at the email above.