Frequently asked questions
Offline maps
Does Trailmonger work with no cell signal?
Yes — that is what it is built for. The map, trails, and your saved waypoints and tracks all render from data stored on the device. Download the area you care about while you still have a connection, and the map keeps working in airplane mode.
The things that genuinely need a connection are live by definition: weather forecasts, river gauge readings, active fire perimeters, and route calculation.
Are offline maps a paid feature?
No. Offline map packs are free, forever, and there is no cap on how many you download or how big an area they cover. Pro is for premium data — property parcel boundaries, advanced terrain layers, advanced weather — and for unlimited saved waypoints. The map itself, and having it offline, is free.
Will the app force me to update before I can use my downloaded maps?
No. A downloaded map pack keeps working exactly as you downloaded it — it does not expire, and nothing demands an update when you are out of signal. When we publish fresh data, updating a pack is something you choose to do, over Wi-Fi, on your schedule.
Property lines and land data
How current is the property parcel data?
Parcel boundaries and owner records come from state and county government sources, and freshness varies by state because those agencies publish on their own schedules. Instead of making you guess, the app tells you: tap any parcel and the card shows the source and the date of the data ("data as of …"), even offline.
We rebuild a state when its source publishes an update. If a specific parcel looks wrong — an ownership change that is not showing, a split that has not appeared — report it with Send Feedback in the map menu so we can check it against the source.
How accurate are the property lines?
They are the boundaries county assessors publish for mapping purposes, which is not the same thing as a legal survey. In most places they land within a few feet; in some counties they can be further off. Your phone’s GPS adds several feet of its own error on top.
Treat the lines as a strong reference, not proof. If a boundary decision matters — a fence, a shot, a legal question — survey markers and the county record are the authority, not any mapping app.
Why doesn’t my state show landowner names?
Some states do not include owner names in the parcel data they publish — several of them by law. Where the state publishes owners, we show them; where it does not, the parcel card says so plainly. We do not buy or scrape owner data from third parties.
Where does the trail data come from, and how often is it updated?
Trails come primarily from OpenStreetMap, combined with federal and state agency sources for public lands, hunt units, and water. Trail data is rebuilt weekly and points of interest daily; boundary and river layers refresh weekly. Our aggregate trail data is published openly at trailmonger.com/data under ODbL.
A trail on the map is wrong or missing.
Tell us — it is the most useful report we get. Use Send Feedback in the map side menu with the trail selected; the report arrives with the coordinates and the trail attached, so we can find exactly what you were looking at. Fixes land in the next scheduled data rebuild rather than instantly.
Recording, GPS, and battery
Does track recording keep working with the screen off or the phone in my pocket?
Yes — that is the normal way to record. If a track comes back with gaps or a long straight line, the cause is almost always the operating system suspending the app in the background to save power. iOS and Android both do this aggressively, and no app can fully prevent it.
To reduce it: do not swipe the app away from the app switcher while recording, and exclude Trailmonger from any battery-optimization or "restrict background activity" setting your phone offers (on Android: Settings → Apps → Trailmonger → Battery). If you lose a track anyway, send us the details through Send Feedback — the phone model and OS version matter a lot.
Does Trailmonger track my location in the background?
Only while you have a recording or a live-location share actively running, and only with the permission you granted. Nothing is collected outside of those. The full detail is in our Privacy Policy.
Account, Pro, and billing
What is the difference between Free and Pro?
Free includes the full map, unlimited offline packs, track recording, sharing, weather essentials, every safety layer (active fires, cell coverage, emergency location sharing), and 10 saved waypoints. Safety features are never paywalled.
Pro adds property parcel boundaries and owner info, premium terrain and weather layers, track replay, advanced route planning, unlimited waypoints, and priority support. Current pricing is shown in the app and at checkout.
Will my subscription renew automatically? How would I know?
Yes — it renews at the end of each period unless you cancel. You will always know: whichever channel you bought through (Apple, Google Play, or our web checkout) emails a receipt for every charge, and your plan is visible in the app under Manage subscription. Cancelling stops the renewal, Pro keeps working until the end of the period you already paid for, and nothing is charged after that.
How do I cancel my subscription?
Open Manage subscription in the app — it takes you to your App Store or Play Store subscription settings, or to the billing portal if you subscribed on the web. Directly: on iPhone/iPad go to Settings → your name → Subscriptions → Trailmonger; on Android open the Play Store → profile icon → Payments & subscriptions → Subscriptions → Trailmonger.
If you cannot find the subscription in either store, you most likely bought it on the other channel. Email support@trailmonger.com and we will locate it for you.
Can I get a refund?
If you bought through Apple or Google, the store handles the refund: Apple at reportaproblem.apple.com, Google through Play’s refund flow. If you subscribed on the web, email support@trailmonger.com and we handle it directly.
If a store denies a refund you think was fair, write to us anyway — we cannot overturn the store’s decision, but we can look into what went wrong and tell them what we found.
I paid for Pro but the app still shows Free.
Try, in order: force-quit and reopen the app; make sure you are signed in to the same Trailmonger account you purchased on — Pro is attached to your account, not the phone; and confirm the store account that made the purchase is the one signed in on the device. If none of that works, email support@trailmonger.com with the store receipt and we will sort it out.
I got a new phone. Will I lose my waypoints, tracks, or subscription?
No. Waypoints, routes, tracks, and your subscription are attached to your Trailmonger account, not the device. Sign in on the new phone and they sync down. Anything you created while offline syncs the next time that device is online — so give the old phone a minute on Wi-Fi before you wipe it.
How do I delete my account?
In the app: Profile → Delete account. That removes your account and the data attached to it. You can also email support@trailmonger.com and we will process it for you.
Getting help
How do I report a bug or request a feature?
Send Feedback in the map side menu is the fastest route in both the app and the web version. It attaches your map position, app version, and platform automatically, which usually saves an entire round-trip of questions. Feature requests can also be voted on in the app under Feature Roadmap — votes carry real weight in what we build next.
How do I reach a human?
Email support@trailmonger.com. We respond as soon as we can, typically within a few business days.
Still stuck?
Head to Support or email support@trailmonger.com.